Refund Policy

All Banz products are covered by a 1 year warranty beginning from date of purchase.

The following policies apply when returning merchandise:

Exchange. In order to exchange product for a different color or size, the return must be in original packaging, unused and unworn.

Replacement. If the product was damaged prior to receiving the product or you feel you have encountered a manufacturing defect, the product may be replaced free of charge within 90 days of purchase.

Refund items must be in original packaging, unused and unworn.

Please CONTACT louise@babybanz.com to initiate a return.