Order & Shipping FAQ

BANZ UV Swim Goggles

Help! I need to change my order!

We process orders quickly, but we'll do our best to accommodate any changes to your order. Please send an email to louise@babybanz.com and put 'URGENT CHANGE ORDER' in the email subject line. While we can't guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!

When will I get my order?

We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only. Orders are processed and shipped within 2 business days. A shipping confirmation email with tracking details will be sent to you on the day your order is shipped.

Domestic and international shipping time frames will vary depending on address and shipment method selected.

Shipping Times

We aim to ship orders within 24 hours during a normal working week.

We are unable to guarantee next day delivery on Express orders placed on a Friday for Saturday delivery.

 

What shipping method do you use?

 Orders are sent with Evri for both UK and EU Orders. Each order has a tracking number so you can see when your delivery is due.

Will I receive a tracking number when my order ships?

You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at louise@babybanz.com. We will get your tracking information and send it over as soon as possible!

Do you ship internationally?

We ship throughout Europe. EU deliveries below 150€ now without additional fees! For another location, please visit Banzworld.com to find your local distributor.

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Why does my child need to wear Sunglasses?

Banz sunglasses are a necessity to cover infant and toddler eyes from the harmful rays of UV (ultra violet) light. Until approx 8-9 yrs old a child has no filters in the eye to block out UV light. You can actually do MORE harm to the eye if you put an inferior lens in front of the eye! Behind tinted lenses, the iris opens to allow more light into the eye; if the lens doesn't protect properly, and more UV light gets into the eye potentially damaging the child's eye.

Banz is a proud member of the InfantSEE Family Tree. Learn more about the program and free vision checks for your child at InfantSEE.com

How do I teach my child to wear sunglasses?

Wearing sunglasses, just like wearing sunscreen or fastening a seat belt, is a learned phenomenon. Kids learn fast, but if you don't teach them to wear sunglasses, they will never learn. Here are some of our suggestions on how you can get your child to love wearing Banz.
1) When you first put Banz on your child they should be in the sun - not indoors.
2) Make sure the polycarbonate lenses on the sunglasses are clean. If not, clean them with a lens cleaner and soft cloth. If you don't have lens cleaner, soap and water will do. Just don't dry them with an abrasive paper towel.
3) Center the sunglasses so the nosepiece rests on the tiny bridge of the nose and the straps above the ears. Adjust the neoprene strap to be just tight enough so that they don't slip down, but not tighter. If they are too snug they will not want to wear them.
4) It is normal, especially for infants, to try to pull the glasses off at first. But the more you put them back on and encourage them to wear them, the easier it gets. Start your child as young as possible. Remember that wearing sunglasses for 5 minutes the first time is wonderful. It's a new experience so build the time up gradually.

What is the UV protection of Banz sunglasses?

The lenses are a UV400 lens. These lenses block out the entire spectrum of UVA, UVB, and UVC rays from the sun. UVA rays are thought to be more harmful to the skin; they cause sunburn and get below the outer layer of skin. UVB rays are the rays thought to be the worst on the eye and causing damage to the retina and lens with overexposure and under-protection. UVC rays are extremely dangerous but do not reach the earth's surface due to absorption in the atmosphere.

What are the Sunglasses made from?

Banz frames and lenses made from polycarbonate material. This material makes Banz frames virtually shatterproof and ensures that they stand up to wear and tear.

Can Banz be fitted with prescription lenses?

Yes! Our Baby and Kidz Banz wrap-around sunglasses are Rx-able and are capable of being cold fitted with a prescription lens up to +/ - 8 diopters. You will need to purchase the Baby or Kidz Banz of your choice and take them to your optician to be fitted with the lenses.

What are the straps made from?

Banz wrap-around headbands are made from Neoprene. Neoprene is the same material used to make wetsuits; it is stretchy and easy to clean with warm soap and water. The material is very soft and comfortable on the little heads; it also keeps the glasses where they are supposed to be - OVER the child’s eyes. An added bonus is that it floats in water to avoid loss at the pool or beach.

Are Adventure Banz sunglasses adjustable?

Adventure Banz wrap-around headbands adjust and secure with a hook and loop closure system (Velcro). This allows parents/children to loosen and tighten the glasses as they take them off and on and prolongs the use of the Banz as they “grow” with the child.

What are the swimsuits made of, how do they fit and what amount of UV protection do they offer?

The swimwear is made of a nylon spandex blendsimilar to the material used to make most swimwear, but, unlike most swimsuits, Banz swimwear isspecially made with a built-in UV protection factor for extra protection from the sun’s harmful UV rays. Banz swimwear is designed to be loose fitting for your child’s comfort. All swimwear has been clinically tested to a rating of UPF 50+.

Banz swimwear is CHEMICAL FREE! The UPF factor comes from the tightness of the weave of the materials we use. The UPF will never wash or wear out!

What is the UV protection of Banz Sun Hats?

Banz Sun Hats are the best in the market for protection and breathability. Our bucket hats are made of 100% Polyester and offer UPF protection of 50+.

Teaching your child about hearing protection can start early!

Banz Earmuffs were developed because Banz believes hearing is precious and somethingthat needs to be protected. Children should be taught the dangers of noise exposure and instructed to use ear protection when necessary. We believe that if you can teach children from a young age that their hearing is precious, and you protect them from becoming accustomed to excessively loud noises, they will be more likely to look after their hearing as they move into their teenage years. More than a third of all hearing loss is attributed to noise: loud music, loud workplaces, loud recreational equipment, due to these things people are losing their hearing at a younger age than they were 30 years ago. Banz Earmuffs are designed to protect young children from noise-induced hearing loss.