Order & Shipping FAQ
Help! I need to change my order!
We process orders quickly, but we'll do our best to accommodate any changes to your order. Please send an email to firstname.lastname@example.org and put 'URGENT CHANGE ORDER' in the email subject line. While we can't guarantee we will be able to change it before it ships (our warehouse works really fast!), we will certainly try to help you!
When will I get my order?
We strive to ship all orders as soon as possible at the best shipping rates available. Orders are processed and shipped during normal business hours, Monday through Fridays only. Orders are processed and shipped within 2 business days. A shipping confirmation email with tracking details will be sent to you on the day your order is shipped.
Domestic and international shipping time frames will vary depending on address and shipment method selected.
We aim to ship orders within 24 hours during a normal working week.
We are unable to guarantee next day delivery on Express orders placed on a Friday for Saturday delivery.
What shipping method do you use?
Orders are sent with UPS.
Will I receive a tracking number when my order ships?
You will get a shipment confirmation email with all of the details. If you can't find that email, don't worry - we've got you covered! Just email us at email@example.com. We will get your tracking information and send it over as soon as possible!
Do you ship internationally?
We ship throughout Europe. For another location, please visit Banzworld.com to find your local distributor.